Program Overview:

Can you create a climate of trust and cooperation? Confidently motivate others? Resolve difficult situations effectively?

If you want to become the kind of leader who inspires confidence and commitment, you will need to adopt an assertive attitude where you express what you are thinking in ways others can hear. This can involve speaking up when you have objections rather than remaining quiet and abandoning using power and manipulation to succeed.

In this hands-on course, you will get a better understanding of the principles underlying self-confidence and the risks of passive or aggressive behaviour. Focus on the challenges facing others so you can respond with emotional intelligence and modify your actions so you can positively impact others and create an environment that fosters cooperation.

How You Will Benefit

• Control your emotions so you can remain unruffled in times of stress
• Develop assertive behaviour so you can calmly and firmly direct others
• Encourage cooperative behaviour
• Learn techniques for dealing with difficult situations
• Create a climate of increased trust within your team and your department
• Develop win-win relationships so projects succeed
• Help your team experience a feeling of collective success
• Make quicker decisions
• Demonstrate improved performance

Program Objectives

By attending this workshop you’ll learn:

Identifying the challenges in the manager’s role

• Becoming more aware of the difficulties managers face

Pinpointing mechanisms that contribute to self-control and assertiveness

• Developing your emotional intelligence
• Using your emotional cues to help you succeed
• Developing greater awareness and self-control

Developing self-confidence

• Understanding the characteristics of an assertive person

Practicing assertiveness in specific situations

• Expressing a request or a refusal assertively
• Asserting your position
• Dealing with obstructive behaviour
• Successfully communicating about a project
• Conducting an interview with an employee who is out of line

Who should attend?

Managers, project managers and supervisors who want to make a more positive impact and see better results.

Female business professionals who want to strengthen their assertiveness techniques, alleviate weaknesses, and improve their communication skills as they relate to being assertive in business.

Total Duration

3 Days