Program Overview:

Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations? Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This seminar will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills. Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility

How You Will Benefit

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance

Program Objectives

By attending this workshop you’ll learn:

• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources
• Assertiveness and Leading
• Assessing leadership styles
• Understanding five dimensions of centred leadership
• Identifying new ways to use assertive leadership in your personal and professional life

Extended Seminar Outline

Developing Conflict Awareness

• Distinguish Between a Disagreement and a Conflict
• Identify the Signs of a Conflict
• Manage Your Emotional Reaction in a Conflict Situation

Modes of Managing Conflict

• Choose the Appropriate Conflict Management Approach for Any Situation
• Understand Your Own Conflict Style
• Follow the A.E.I.O.U. Method to Defuse a Tense Situation

Responding to Conflict

• Communicate Assertively Without Eliciting Defensiveness from the Other Person
• Constructively Disagree with Others

Handling Difficult Conversations

• Select Appropriate Language to Express Your Ideas Clearly
• Plan for Difficult Conversations in a Way That Focuses on Achieving the Results You Desire
• Prepare for Potential Barriers During Difficult Conversations
• Effectively Execute a Difficult Conversation
• Set Goals for Applying Your New Skills to Your Own Real-Life Situations

Who should attend?

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

Total Duration

1 Day