Program Overview:

Can you assertively express your point-of-view? Get what you want without being aggressive? Say “No” in a way others can hear?

The ability to express yourself confidently at work is crucial to your success. This is especially true when power sources and decision-making is not clearly-defined. For example, if you answer to multiple supervisors and face urgent and sometimes conflicting demands.

This course will give you the tools and techniques to increase your self-confidence and assertiveness–so you can express yourself well and handle problematic situations more effectively. By gaining more self-understanding and developing your emotional intelligence, you will turn difficult circumstances into win-wins.

How You Will Benefit

• Assert your position with self-assurance, not aggressiveness
• Formulate a request and express a refusal assertively
• Use your emotional intelligence on a daily basis
• Negotiate and practice the mutual gains approach
• Enjoy more positive and productive relationships with others on your team
• Remain composed despite stressful encounters
• See an improvement in your performance

Program Objectives

By attending this seminar you will be able to:

Understanding the basics of assertive behaviour

• Defining the difference between assertive, aggressive, passive and manipulative behaviour
• Becoming aware of your dominant style
• Making a request assertively
• Refusing to do something without offending others
• Resolving tense situations by suggesting constructive solutions

Explaining the EI Competency Framework

• Defining the four domains in the Emotional Intelligence model
• Explaining the relevant competencies associated with each domain

Becoming conscious of your emotions so you can relate better to others

• Increasing your awareness of emotional intelligence
• Learning to manage your emotions and taking advantage of them
• Discovering a positive role for your emotions

Developing constructive and win-win approaches

• Becoming aware of your negotiating style
• Widening the possibilities by understanding the down side of haggling and bargaining
• Mastering the basics of win-win negotiating by preparing for negotiations and maintaining good relationships

Who should attend?

Employees, assistants and team members who want to increase their self-confidence and their professional success.

Total Duration

2 Days