Program Overview:

Emotional intelligence (EI) in the workplace is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization.

How You Will Benefit

• Recognize the benefits of developing emotional intelligence (EI)
• Define EI competencies and origins
• Identify personal strengths and limitations using the Emotional and Social Competency Inventory
• Apply the researched EI competency framework to optimize professional performance and working relationships
• Build a personal development strategy

Program Objectives

By attending this seminar you will be able to:

The Meaning and Value of Emotional Intelligence

• Defining Emotional Intelligence (EI)
• Comprehending the neurological and physiological underpinnings of EI
• Relating the behaviours, impact and challenges of EI on workplace performance
• Identifying your workplace relationships and their importance to yourself and others

Explaining the EI Competency Framework

• Defining the four domains in the Emotional Intelligence model
• Explaining the relevant competencies associated with each domain

Gaining Personal Insight into Your EI Competencies Through a Self-Assessment

• Describing your EI strengths and challenges to illustrate your ESCI profile
• Selecting potential developmental areas for enhancing your EI skills
• Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

• Explaining each domain: Self Awareness, Self-Management, Social Awareness, Relationship Management
• Describing developmental activities that will increase skill and understanding
• Practicing developmental activities associated with each domain
• Identifying Areas for Improvement and Specific Steps for Developing Emotional Intelligence
• Consolidating information from assessment/reflection into an action plan
• Planning specific techniques to act on improvement areas
• Devising methods to maintain focus on development plans

Extended Seminar Outline

Learning Objectives

• Recognize the Benefits of Developing Emotional Intelligence
• Define Emotional Intelligence Competencies and Origins
• Identify Personal Strengths and Limitations Using the Emotional and Social Competency Inventory
• Apply the Emotional Intelligence Competency Framework to Optimize Professional Performance and to Build Successful Working Relationships
• Build a Personal Development Strategy

What Is Emotional Intelligence and Why Does It Matter?

• Define Emotional Intelligence (EI)
• Comprehend the Neurological and Physiological Underpinnings of EI
• Relate the Behaviours, Impact, and Challenges of EI to Workplace Performance
• Identify Your Workplace Relationships and Their Importance to You and to Others

Emotional Intelligence Competency Framework

• Define Each of the Four Domains in the Emotional Intelligence Framework
• Explain the Relevant Competencies Associated with Each Domain

Self-Assessment Results

• Describe Your EI Strengths and Challenges, Providing Personal Examples That Illustrate Your ESCI Profile
• Select Potential Developmental Areas for Enhancing Your EI Skills
• Observe Your Personal Reaction in Response to Your Self-Assessment Results

Self-Awareness

• Explain the Domain of Self-Awareness and Associated Competencies
• Describe Developmental Activities in the Self-Awareness Domain That Will Increase Your Emotional Intelligence
• Develop Greater Self-Awareness Through a Variety of Activities

Self-Management

• Explain the Domain of Self-Management and Associated Competencies
• Describe Developmental Activities in the Self-Management Domain That Will Increase Your Emotional Intelligence
• Develop Better Self-Management Through a Variety of Activities

Social Awareness

• Explain the Domain of Social Awareness and Associated Competencies
• Describe Developmental Activities in the Social Awareness Domain That Will Increase Your Emotional Intelligence

• Develop Greater Social Awareness Through a Variety of Activities

Relationship Management

• Explain the Domain of Relationship Management and Associated Competencies
• Describe Developmental Activities in the Relationship Management Domain That Will Increase Your Emotional Intelligence
• Develop Better Relationship Management Through a Variety of Activities

Development Planning

• Consolidate Information Gained from the Assessment and from Reflection into a Practical Action Plan
• Identify One or Two Improvement Areas
• Plan Specific Techniques to Act on Improvement Areas
• Devise Methods to Maintain Focus on Development Plans.

Who should attend?

Business professionals who want to maximize their performance by increasing emotion management and self-understanding through emotional intelligence training.

Total Duration

2 Days