Program Overview:

Can you conduct difficult meetings effectively? Individualize your management style? Balance listening and openness with determination to move forward?

Companies today are increasingly interested in maximizing their human potential. The key to this is good management, which involves developing a management style you can flex according to each person, situation and type of meeting.

In this course, you will gain the communication skills to conduct a various type of meetings, handle delicate situations effectively and become a more successful manager.

How You Will Benefit

• Conduct five types of management meetings more effectively
• Give constructive feedback
• Respond to poor performance
• Reign in an employee who is out of line
• Learn how to praise high achievers
• Discuss professional development opportunities
• Manage your team successfully and meet your objectives
• Encourage independence and initiative
• Gain commitment from your team
• Improve your leadership abilities and facilitate change

Program Objectives

By attending this workshop you’ll learn:

Grasping basic communication tools to conduct successful meetings

• Understanding the influence of perception on communication
• Practicing active listening techniques
• Learning the characteristics of empathy and becoming more empathetic
• Asking the right question at the right time
• Rephrasing to be better heard and understood by others

Using communication tools in a specific situation

• Helping an employee turn around a drop-in performance

Understanding the specific requirements of different management meetings

• Getting a handle on the principles of feedback
• Refocusing an employee who is out of line
• Acknowledging an employee who deserves congratulations
• Conducting delicate meetings successfully
• Helping employees take charge of their future through professional development meetings

Who should attend?

Managers and project managers who want to increase their effectiveness by individualizing their management style in one-to-one situations.

Female business professionals who want to strengthen their assertiveness techniques, alleviate weaknesses, and improve their communication skills as they relate to being assertive in business.

Total Duration

2 Days