Program Overview:

Develop the skills to ensure you are a highly effective, emotionally intelligent leader.

Emotional intelligence (EI) has become well known throughout the business world as a crucial component of leadership effectiveness. Intellect and business expertise can only carry you so far if emotional intelligence is lacking. Dr. Goleman’s EI model focuses specifically on the behavioural level, on performance at work, and on organizational leadership.

How You Will Benefit

• Recognize the benefits of EI to personal development and leadership
• Understand EI competencies and how to develop them
• Identify personal strengths/limitations using the Emotional and Social Competency Inventory
• Leverage appropriate EI competencies in utilizing leadership styles to achieve results
• Create a culture that delivers results through effective work relationships
• Build a developmental action plan that strengthens emotional intelligence skills

Program Objectives

By attending this workshop you’ll learn:

The Meaning and Value of Emotional Intelligence

• Defining Emotional Intelligence (EI) and its impact on effective leadership
• Understanding the brain and the emotional response system
• Making the business case for EI
• Relating the behaviours, impact, and challenges of EI on workplace performance
• Identifying your critical work relationships and their importance to your role as a leader

Explaining the EI Competency Framework

• Applying the four domains in the EI model to leadership
• Explaining the relevant competencies associated with each domain
• Utilizing EI to increase effectiveness in critical work relationships

Gaining Personal Insight into Your EI Competencies Through a Self-Assessment

• Debriefing the ESCI profile
• Describing your EI strengths and challenges to illustrate your ESCI profile
• Selecting developmental areas for enhancing your EI skills
• Being aware of your personal reactions to the self-assessment

Tools and Techniques for Increasing Competence in the Four Domains of EI

• Self-Awareness, Self-Management, Social Awareness and Relationship Management
• Describing developmental activities that will increase skill and understanding
• Practicing developmental activities associated with each domain

Using a Variety of Leadership Styles to Increase Emotional Competence

• Identifying the six leadership styles and their impact on a leader's effectiveness
• Assessing your use of each of the leadership styles
• Aligning the EI competencies in each of the leadership styles
• Selecting one activity that will enhance leadership effectiveness

Utilizing EI Competencies and Techniques in Leadership Roles

• Illustrating people and process connections in your own company
• Recognizing the impact of EI on work and team relationships
• Considering perspectives of others regarding one's emotional competence
• Identifying behaviours associated with effective team/group emotional competence
• Aligning EI competencies and techniques with leadership and team requirements
• Using EI to develop self, improve critical work relationships, and contribute to positive business outcomes

Assertiveness and Leading

• Assessing leadership styles
• Understanding five dimensions of cantered leadership
• Identifying new ways to use assertive leadership in your personal and professional life

Extended Seminar Outline

Learning Objectives

• Your Leadership Performance By Using Emotional Intelligence
• Identify Personal Strengths and Limitations Using the Emotional and Social Competency Inventory
• Apply the Emotional Intelligence Competency Framework to Optimize Working Relationships
• Focus on Specific Work Relationships That Can Benefit from Your Increased Emotional Intelligence

What Is Emotional Intelligence and Why Does It Matter to Leaders?

• Recognize the Impact of Emotional Intelligence (EI) on Leadership Performance
• Comprehend the Neurological and Physiological Underpinnings of EI
• Relate the behaviourss, Impact, and Challenges of EI to Workplace Performance
• Identify Critical Workplace Relationships That Can Benefit from Increased Emotional Intelligence

Emotional Intelligence Competency Framework

• Each of the Four Domains in the Emotional Intelligence Model
• Identify Leadership Behaviours Associated with Each Domain
• Explain the Relevant Competencies Associated with Each Domain

Self-Assessment Results

• Describe Your EI Strengths and Challenges, Providing Some Leadership Examples That Illustrate Your ESCI Profile
• Select Potential Developmental Areas for Enhancing Your EI Leadership Skills in Each Domain
• Observe Your Personal Reaction in Response to Your Self-Assessment Results

Self-Awareness

• Explain the Domain of Self-Awareness and Associated Competencies
• Describe Developmental Activities in the Self-Awareness Domain That Will Increase Your Leadership Skill Effectiveness
• Develop Greater Self-Awareness Through a Variety of Activities

Self-Management

• Explain the Domain of Self-Management and Associated Competencies
• Describe Developmental Activities in the Self-Management Domain That Will Increase Your Leadership Skill Effectiveness
• Develop Better Self-Management Through a Variety of Activities

Social Awareness

• Explain the Domain of Social Awareness and Associated Competencies
• Describe Developmental Activities in the Social Awareness Domain That Will Increase Your Leadership Skill Effectiveness
• Develop Greater Social Awareness Through a Variety of Activities

Relationship Management

• Explain the Domain of Relationship Management and Associated Competencies
• Describe Developmental Activities in the Relationship Management Domain That Will Increase Your Leadership Skill Effectiveness
• Develop Better Relationship Management Through a Variety of Activities

Leadership Styles

• Identify the Six Leadership Styles and the Impact These Styles Have on a Leader’s Effectiveness
• Assess Your Use of Each of the Leadership Styles
• Select One Activity That Will Enhance Leadership Effectiveness

The Emotionally Intelligent Leader

• Recognize the Impact of Emotional Intelligence on Work Process and Relationships
• Identify the Key Functions of Leadership, and Understand How They Benefit from Emotional Intelligence
• Align Emotional Intelligence Competencies and Techniques with Leadership Functions
• Develop and Lead Emotionally Intelligent Teams
• Plan Ways to Use Emotional Intelligence to Develop Yourself, Improve Work Relationships, and Contribute to Positive Business Outcomes

Who should attend?

Senior managers and leaders who want to enhance their overall performance and create a healthy, productive workplace and organizational culture.

NOTE

Before attending this session, you will receive a link to the online Emotional and Social Competency Inventory (self-version) assessment. You must complete the assessment, print your results, and bring to class in order to participate fully in this seminar